Privacy Policy
Effective Date: January 15, 2025
At IntelligenceSync, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our budget deviation analysis platform and educational services.
We operate in compliance with Vietnamese data protection regulations, including Decree No. 13/2023/ND-CP on Personal Data Protection, and international standards where applicable.
Information We Collect
When you interact with our platform, we collect different types of information to provide and improve our services. Here's what we gather and why:
Personal Information You Provide
- Name, email address, and phone number when you create an account or contact us
- Company information and job role for our business clients
- Payment details processed through secure third-party providers
- Educational background and professional experience for personalized learning paths
- Communication preferences and feedback you share with us
Financial Data for Analysis
Our budget deviation analysis service requires you to upload financial information. This might include budget reports, expense records, and variance data. We only access this data to perform the analysis you've requested. Your financial documents are encrypted and stored separately from your personal profile.
Technical Information
Like most online platforms, we automatically collect certain technical data when you visit our site. This includes your IP address, browser type, device information, and how you navigate through our pages. We use this to understand user behavior and fix technical issues.
How We Use Your Information
We're not in the business of selling your data. Everything we collect serves a specific purpose related to improving your experience with our platform.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Providing analysis services | Financial data, account information | Contract performance |
| Educational content delivery | Learning preferences, progress data | Contract performance |
| Customer support | Contact details, support history | Legitimate interest |
| Platform improvements | Usage statistics, feedback | Legitimate interest |
| Security and fraud prevention | Technical data, account activity | Legal obligation |
We occasionally send emails about new features or educational content. You can opt out anytime through your account settings or the unsubscribe link in any email.
Data Storage and Security
Your data is stored on secure servers located in Vietnam and maintained by our trusted hosting provider. We use industry-standard encryption both when transmitting data and when it's at rest on our servers.
Security measures we implement:
All financial documents are encrypted with AES-256 encryption. Access to your data is restricted to authorized personnel only, and we maintain detailed access logs. Our systems undergo regular security audits, and we use firewalls and intrusion detection systems to protect against unauthorized access.
While we do everything possible to protect your information, no online system is completely immune to security breaches. If we detect any unauthorized access to your data, we'll notify you within 72 hours as required by Vietnamese law.
Your Privacy Rights
Vietnamese data protection law gives you several rights regarding your personal information. Here's what you can do:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 15 days of your request.
Correct Inaccuracies
Update or correct any personal information that's outdated or incorrect directly through your account settings.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements for financial records.
Withdraw Consent
Stop us from processing your data for marketing purposes or other activities based on your consent.
Data Portability
Receive your data in a structured, commonly used format to transfer to another service provider.
Object to Processing
Object to certain types of data processing, including automated decision-making and profiling.
How to Exercise Your Rights
- Send an email to [email protected] with your request and account details
- We'll verify your identity to protect against unauthorized access
- You'll receive a response within 10 business days acknowledging your request
- Most requests are completed within 30 days, though complex requests may take longer
- There's no fee for most requests, but we may charge for excessive or repetitive requests
Sharing and Third Parties
We don't sell your personal information to anyone. However, we do share data with certain third parties who help us run our business:
Service Providers
Payment processors handle your billing information securely. Cloud hosting providers store our data infrastructure. Email service providers help us communicate with you. These companies can only use your data for the specific services they provide to us, and they're bound by confidentiality agreements.
Business Partners
If you enroll in educational programs offered jointly with partner institutions, we'll share relevant information with those partners. You'll always know when this happens because we'll tell you upfront during enrollment.
Legal Requirements
We may disclose your information if required by Vietnamese law, court orders, or government requests. This includes compliance with tax regulations and financial reporting requirements. We'll only share what's legally required and will notify you unless prohibited by law.
Data Retention
We keep your information only as long as necessary for the purposes described in this policy or as required by law.
- Active account data: Retained while your account is active and for 12 months after account closure
- Financial analysis documents: Stored for 7 years to comply with Vietnamese accounting regulations
- Payment records: Kept for 10 years as required by tax law
- Marketing communications: Deleted within 60 days of unsubscribing
- Technical logs: Retained for 6 months for security and troubleshooting purposes
After these periods, we securely delete or anonymize your data so it can no longer identify you.
International Data Transfers
Your data is primarily stored and processed in Vietnam. In some cases, our service providers may process data in other countries. When this happens, we ensure appropriate safeguards are in place through standard contractual clauses and data protection agreements.
If you're accessing our services from outside Vietnam, you understand that your information will be transferred to and processed in Vietnam under Vietnamese data protection laws.
Children's Privacy
Our services are designed for business professionals and adult learners. We don't knowingly collect information from anyone under 16 years old. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.
Cookies and Tracking
We use cookies and similar technologies to make our platform work properly and understand how people use it. Essential cookies are necessary for basic functions like logging in. Analytics cookies help us improve the user experience by showing which features are most popular.
You can control cookies through your browser settings, though disabling certain cookies may affect platform functionality. We don't use third-party advertising cookies or sell your browsing data to advertisers.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a notice on our platform for at least 30 days.
The current version is always available on our website with the effective date clearly marked. Continued use of our services after changes take effect means you accept the updated policy.
Complaints and Disputes
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. If you're not satisfied with our response, you have the right to file a complaint with the Vietnam Authority of Personal Data Protection or seek resolution through Vietnamese courts.
For disputes arising from this privacy policy, Vietnamese law applies, and courts in Vũng Tàu, Bà Rịa - Vũng Tàu province have jurisdiction.
Questions About This Policy?
Contact our privacy team at:
67 Ba Cu, Phường 1, Thành phố Vũng Tầu
Bà Rịa - Vũng Tàu, Vietnam